Happy’s core values
High concentration of talent
Happy believes in assembling a team of exceptionally talented people who are both the top at their craft, and who bring diverse skills, experiences, and perspectives. When we work well together, we're more than the sum of our parts.
Meaningful work relationships
Deep, enriching connections between team members that are built on mutual respect, trust, and alignment around Happy’s mission of empowering people & teams.
Bold candor
Courageously speaking the truth, even when it's uncomfortable, while maintaining a high level of integrity and respect. We are empowered and expected to share our opinions, concerns, and insights openly, without the fear of retribution.
Idea meritocracy
The best ideas win no matter who proposes them. The focus is on open discussions to identify the most viable solutions for any given challenge. Conversely, every idea is subject to critical evaluation, there should be no sacred cows or people at Happy.
Tough love
The practice of holding each other accountable to high standards, even when it’s challenging to do so. Making difficult decisions for the good of the team and the mission. It involves balancing a nurturing environment with the rigor of high expectations.
Less rules
Happy believes in people over process, and philosophy over controls. Our belief is that premium effectiveness is better achieved through empowering talented individuals rather than rigid structures; and prioritizing human creativity over bureaucratic controls.
Customer delight
Happy delivers above-and-beyond customer delights at every interaction–treating customers with a “Wow” experience. Our team shall consistently surprise customers with unparalleled positivity and exceptional service.
Kindness
Empathy, fairness, and kindness in all things. At Happy, we treat everyone, whether they're team members, customers, or partners, with compassion and respect. Happy’s deals, decisions, and actions should be fair for all parties, and genuinely good for the world.
